Frequently Asked Questions

A. Our turnaround times vary from 3 working days up to 2 weeks depending on what you order. Please see out turnaround and delivery page for specific details.

A. We recommend ordering your save the dates 9-12 before the date of your wedding. Invitations should be sent around 6 months before your wedding date, so we recommend ordering at least 4 weeks before this date. All on the day stationery should be ordered 3-4 weeks before your big day.

A. We recommend that you order 1 invitation per household and a couple of blank extras just in case! It is always lovely to have at least 1 extra invitation as a keepsake.

A. Simply go to the product that you like, choose the quantity you need along with any extras (if applicable) and then click add to cart. You can add more products if necessary or follow our secure checkout! For invitations and bespoke order please get in touch for a quote and to begin the order process. If you need any help simply get in touch with us through the contact form.  

A. The most crucial parts to check are the wedding date and time, the venue and address, and also the spelling of your names. We advise your check your proofs thoroughly before confirming as once you have approved the final draft, we are not responsible for spelling errors or typos. 

A. Not a problem! Your first proof is simply an initial viewing of your stationery, and it is common to want to make a few small changes! Just let us know the changes you require and we will send another proof with the amendments. 

 A. If you have made a mistake when entering the details to personalise your order you should get in contact with us as soon as possible. If your order has not yet been made we can make the significant changes for you at no extra cost. If your order has been made, but not yet dispatched, there will be a small charge to amendd your order. If your order has already arrived with you, we may need you to return the items to us and there will be an additional cost to replace your order, as well as postage costs. Please be aware that it is your responsibility to check that all details and spellings are correct before submitting your order. 

A. We‘re afraid not - once we have received confirmation that the proof is okay we send it to print. We do this as quickly as possible so that you can receive your items quicker! Any changes to the design after this stage will incur a charge. 

A. Yes! Seeing a sample is a great way to see the quality and craftsmanship that goes into every one of our items. We unfortunately cannot send personalised samples. Simply click the order sample button and complete the checkout. Samples are shipped within 3 days of order. 

A. Unfortunately as all of our products are personalised we do not accept returns. However, if there is a problem with your order, please get in touch and we will help in any way we can to rectify it for you. 

A. If your parcel hasn't arrived please get in touch with us and we will be happy to chase up your order with the couriers for you. If the courier deems your parcel as missing, a replacement will be made and dispatched as soon as possible. Please be aware that Royal Mail's own policy is that a parcel, even if posted first class, may take up to 10 days to arrive once it has been posted with them.

A. If an item has arrived damaged, or not in the condition you expected it to be, please get in touch straight away with a description of the damages, as well as photographs, and we will rectify this for your immediately. Please note that photographs of any damages or flaws must be provided for a replacement or refund to be issued.