Terms & Conditions

1.Processing Times & Delivery

  • 1.1 PROCESSING TIMES - We aim to dispatch within 3-5 working days for smaller orders and within 10-14 working days for larger orders. Please note this does not include the time it will take to receive your order once shipped. Changes to the design, font, or colours, and bespoke orders may result in a longer turnaround. Our processing times are dependant upon when we receive the personalisation details for your order, please note the processing time may increase if there is a delay in receiving these details. For more accurate information regarding our processing and delivery timescale please see (http://www.beauandbelladesign.co.uk/delivery).
  • 1.2 URGENT ORDERS - If you require an order by a certain date, please let us know before placing your order so we can confirm that we can meet your deadline. If we do not confirm that your order can be completed before the date needed we cannot be held responsible for the order not arriving on time and will not refund for late orders. 

2.Ordering Process

  • 2.1 PERSONALISED INFORMATION - Please ensure all important details, dates, and spellings are correct before placing an order. Table plans, menus, orders of service, order of the day timelines, etc, must be provided as editable soft copies so we can copy and paste the information onto our design templates. We do not accept hard copies of information or images/screenshots.
  • 2.2 FINISH & COLOURS - Colours shown on the website are indicative only and represent a guide to the true colour. The colour you see on your screen or that you print out may not be the exact colour of the material we produce. The card we use may vary slightly in colour and thickness. While we try to be consistent with the cardstock we use, if additional items are ordered at a later date than your original order we cannot guarantee the same type of cardstock will be used.
  • 2.3. CANCELLATIONS - We accept cancellations within 24 hours of your order being placed and will be happy to issue a full refund. Unfortunately, after these 24 hours the design work may have been started/completed for your order. If you would like to cancel an order after this initial period please get in touch and we will see what we can do, however, depending on how close your order is to being complete we may not be able to accept the cancellation. If the design work for your order has been started, but your order has not been printed, a design fee will be deducted from your refund based on the amount of work completed at the time of cancellation.
  • 2.4. INVITATIONS - Quotes for invitations are valid for 2 weeks from the date they are issued and invoices must be paid within 1 week of their receipt.Our preferred payment method for invitations is BACs, however, we are more than happy to accept PayPal payments too. Once your invitation order has been paid for you will receive your first proof within 3-10 days. Once your final proof has been approved your invitations will take take 7-14 days to complete.
  • 2.5 ADDITIONAL STATIONERY - Please consider ordering additional invitations in case your guest list changes. Additional stationery ordered outside of your designated production slot will incur a flat fee of £10.00 in addition to the cost of the stationery, as we will need to set up a separate production run.
  • 2.6 SAMPLES - Ordering samples is strongly recommended before placing a full order for your stationery. If a full order is placed without ordering a sample first, Beau & Bella Design will not accept product returns due to personal preferences.

3. Proofs – A digital proof will be provided for the following items; wedding invitations, table plans, and order of service booklets. We do not typically provide proofs for place cards, table numbers, welcome signs, order of the day signs, menus, or save the dates, however, if you would like to receive a digital proof for any of the above items, please let us know when placing your order and we will be happy to provide this for you. It is the responsibility of the customer to ensure that all information and spellings given to Beau & Bella Design is correct. As it is not always possible to copy and paste the information provided, some information will often inputted manually by Beau & Bella Design and with this in mind, human errors may occur. Please ensure that you have spellchecked your proofs thoroughly and made sure all details are correct before approving the final design as once your proof has been approved we will no longer be able to make any further changes. We will not refund or replace orders for incorrect details or spelling errors once proofs have been approved. If the customer is to notice something is not correct, please ensure to translate this back to Beau & Bella Design via [email protected], or through the original method of communication. Any additional printing required due to inaccuracies will be chargeable in full to the customer.

4. Shipping, Returns & Damages

  • 4.1 COURIERS – All orders are dispatched with Royal Mail, except for larger items such as our foamex boards which are dispatched with DPD. If an order does not arrive, or arrives damaged, we are obliged to follow the policies of the courier that your order has been dispatched with. Please note in some instances we may need to dispatch your order across two separate parcels. Larger signage such as table plans, welcome signs, order of the day signs, etc, will be posted with DPD and separate from other items ordered. Any additional items will be delivered separately by Royal Mail.
  • 4.2 MISSING & DAMAGED ORDERS - Although rare, if an item arrives damaged, faulty, or incorrect please send photographs of any issues to [email protected] within 48 hours of deliverey and a replacement or refund will be offered. If the tracking shows an order as delivered but you have not received your order then we will open a case with the courier for them to investigate.
  • 4.3 RETURNS - Unfortunately we do not accept returns for any personalised orders. Non-personalised orders may be returned within 14 days of receipt; however, the buyer will be responsible for the cost of return postage, and original postage costs will be deducted from your total refund. All return orders must be unopened, unused, and in their original condition to ensure they are fit for re-sale. If a returned item arrives faulty or damaged we will be unable to issue a refund.
  • 4.4 FAILED DELIVERIES & UNCOLLECTED ORDERS – In the event of a failed delivery, the courier will hold an order for 5 business days until it is returned to the sender. It is the responsibility of the customer to ensure someone is home to receive the order or offer an alternative address, or safe space for the courier to deliver to (this can be done through the tracking link that will be sent once an order has been dispatched). If an order is returned to the sender an additional charge of £9.50 will be placed to have the order re-delivered. Please note that a refund will not be issued for any items that have been returned due to a failed delivery.

 

5. Contact - If you have any issues regarding your order then please do not hesitate to get in contact via the contact us page or by email at [email protected]. While we aim to respond to any inquiries within 3 working days, please note sometimes it may take longer to receive a response due to the number of outstanding messages / orders we may have open at that time. Our business hours are Monday - Friday, 10:00am to 5:00pm (excluding bank holidays).

6. Privacy - We respect our customers’ privacy. For more information please read our full Privacy Policy (http://www.beauandbelladesign.co.uk/privacy-policy).

7. Disclosure – The terms and conditions listed in this article are subject to change. We will adhere to the terms in place at the time your order is placed. By placing an order you are accepting these terms and conditions and agreeing to all points in this article.


Terms & Conditions Last Updated: 15th September 2024